Refund & Cancellation Policy
This policy applies to custom client engagements — consultancy, architecture, deployment, and custom software development services — contracted directly with KELVION TECH (Kelviontech) (MSME Reg.: UDYAM-GJ-01-0669539). Subscription billing for our in-house products — Jamanvar and Vartalaap — is governed by the refund policy published on each product's own domain, not this page. All amounts referenced in this policy are in Indian Rupees (INR).
1. How Our Engagements Are Structured
All client projects at KELVION TECH (Kelviontech) are delivered in defined milestones, each with a clearly specified scope, deliverable, and associated payment. A typical project follows this structure:
- Milestone 1 — Initiation (30% advance): Paid before project work begins. Covers initial architecture, technical design, and project setup.
- Milestone 2 — Core Delivery (40%): Paid upon delivery and client acceptance of the core module/feature set.
- Milestone 3 — Final Handoff (30%): Paid upon final delivery, testing, and project closure. Transfer of source code and access credentials.
The exact milestone breakdown is agreed in writing in the project Statement of Work (SoW) before any work begins.
2. Cancellation Policy
2.1 Cancellation Before Work Begins
Either party may cancel an engagement before the project initiation milestone work has commenced, with no penalty. Any advance payment already collected will be refunded in full, less any payment-gateway transaction fees actually incurred (typically 2–3% of the transaction amount).
2.2 Cancellation After Work Has Commenced
Once work on a milestone has commenced, cancellation is handled as follows:
- Work already completed and delivered at the time of cancellation is billed at the proportional milestone rate and is non-refundable.
- Work in progress (commenced but not yet delivered) is billed at the time and materials rate for hours invested, up to a maximum of the milestone value. The remaining balance is refunded.
- Future unpaid milestones are cancelled with no further obligation on either party.
2.3 Cancellation by KelvionTech
KELVION TECH reserves the right to cancel an engagement if the client fails to provide required inputs, approvals, or payments within 14 days of the agreed schedule, or if the client requests activities that violate applicable law. In such cases, all work completed to date will be invoiced and delivered; unearned advance amounts will be refunded.
3. Refund Eligibility
| Scenario | Refund Eligibility |
|---|---|
| Cancellation before any work begins | Full refund of advance (less gateway fees) |
| Cancellation after initiation milestone delivered | Initiation milestone payment non-refundable; remaining milestones released |
| Mid-project cancellation (work in progress) | Proportional refund based on completed vs. contracted work |
| Completed & accepted deliverable | Non-refundable |
| Third-party costs incurred on client's behalf | Non-refundable (domain registrations, cloud credits, licences, etc.) |
| Duplicate payment error | Full refund of duplicate amount |
4. Refund Processing Timeline
Once a refund request is reviewed and approved by our team, the refund is initiated within 2 business days of approval. Depending on your bank or payment method, the credit will reflect in your account within 5 to 7 business days from initiation, subject to standard banking clearance timelines.
Refunds are processed to the original payment method used for the transaction. We do not process refunds to a different bank account or card than the one originally charged. If the original payment method is no longer active, we will work with you to arrange an alternative, which may require additional verification.
5. Dispute Resolution
If you believe a refund was incorrectly denied or have concerns about the quality of deliverables, we encourage you to follow this resolution process:
- Step 1 — Informal Resolution (0–7 days): Email kelviontech@gmail.com with your concern. Include your project name, invoice number, and a clear description of the issue. We aim to respond within 24–48 hours.
- Step 2 — Grievance Escalation (7–21 days): If the matter is not resolved to your satisfaction within 7 business days, formally escalate to our Grievance Redressal Officer (details below). We will respond within within 3 business days.
- Step 3 — Legal Jurisdiction: If the dispute remains unresolved after Step 2, either party may pursue legal remedies under Indian law before the competent courts in Ahmedabad, Gujarat, India.
Name: Mihir Manishbhai Darji
Designation: Proprietor & Grievance Officer
Email: kelviontech@gmail.com
Phone: +91 81402 67475
Response Time: Within 3 business days
6. How to Request a Cancellation or Refund
- Email kelviontech@gmail.com with the subject line: “Refund Request — [Your Project Name / Invoice No.]”
- Include: your full name, project name or invoice number, date of payment, amount paid, and a brief reason for the cancellation or refund request.
- Our team will acknowledge your request within 24 hours on business days and will confirm eligibility and next steps within 3 business days.
- If approved, the refund will be initiated and you will receive written confirmation with the expected credit date.